Shipping Policy

At Truer Multi-Collection, we aim to provide fast, reliable, and affordable shipping to our customers. Please read our shipping policy carefully to understand how we process and deliver orders.

1. Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Processing times may be extended during peak seasons or promotional periods.

2. Shipping Methods & Delivery Time

We offer multiple shipping options based on your location:

Note: Delivery times may vary due to factors beyond our control, such as weather, customs delays, or courier service disruptions.

3. Shipping Rates

• Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.
• Free shipping may be available on select orders or during promotional events.

4. International Shipping

• We ship to various countries worldwide. However, some locations may have restrictions.
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

5. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can track your order using the link provided in the email or through our website.

6. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery time, please contact us for assistance.
• If an order is lost in transit, we will work with the shipping carrier to resolve the issue and may offer a replacement or refund.

7. Incorrect Address or Failed Delivery

• Customers are responsible for providing the correct shipping address.
• If an order is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply for reshipment.